Everyone is building a CMDB.
Nobody is asking why.
I’ve watched organizations spend millions on configuration data.
Millions on Discovery runs. Millions on data quality initiatives. Millions on CSDM workshops.
And then they celebrate.
„Our CMDB is finally accurate.”
Great.
Now what?
Here’s what nobody tells you when you start a CMDB project:
CMDB is not the destination.
It’s the foundation.
And a foundation is only valuable if you build something on top of it.
A house with a perfect foundation and no walls is just an expensive slab of concrete.
So what do you build on top?
This is where most organizations stop thinking.
They treat the CMDB as the goal.
When it’s actually the prerequisite.
A good service model — built on solid CMDB data — is the engine behind:
→ AIOps & ITOps — knowing which service is impacted before the alert fires
→ Strategic Portfolio Management — connecting investments to actual services delivered
→ GRC & IRM — understanding risk in the context of what you actually run
→ Customer Service Management — knowing what the customer is using before they cal
→ Operational Technology — seeing where IT and OT meet in a service context
Each of these fails — or severely under performs — without a service model underneath.
Not because the tools are bad. Because the foundation wasn’t built for them.
Over the next weeks I’ll go deep on each one.
How a solid service model transforms each of these domains. What breaks without it. What’s possible with it.
Starting with AIOps — where the stakes are highest and the hype is loudest.
Because if you think AI in IT operations is impressive now —
wait until it actually knows what service it’s talking about.
#ServiceNow #CSDM #CMDB #ITSM #ServiceManagement #ITArchitecture #thinkservice #SzeflerNet #AIOps #GRC #CSM #SPM